Frequently Asked Questions

Everything you need to know about your Ateljé experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within Europe, while international orders may take 7-12 business days depending on your location.

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and in their original packaging with all tags attached.

Which payment methods do you accept?

Ateljé accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

How do I care for my Ateljé garments?

To ensure longevity, we recommend following the specific care label inside each piece. Generally, we advise cold hand washing or delicate machine cycles and air drying.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.